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We want to make sure you are completely satisfied with
your purchase. We have a 100% no hassle guarantee return policy on
all our items with the following policies noted below:
Stationery
Ordering Details & Policy
Once we receive your order, we will create and send you a
proof via email, within 2 business days, for your approval.
You must approve this proof before final printing and
shipping takes place! Once you approve, your item will print
and ship within 3-5 business days. If we do not hear from you
within 5 business days, the order will be cancelled. There
is a $3.50 fee for all cancelled stationery orders and this
will be taken out of your refund.
Mistakes:
Because of the
extra proof step, we do not offer any compensation or
reprinting for spelling errors made on the customer's part.
Once you sign off on the proof, the design will not
change, so errors will not be at the fault of
TigerAngel. We do recognize and understand that everyone can
sometime make a mistake, and we will work with you to try
and correct the problem.
Other TigerAngel
Products:
1. Your item(s) must be returned within 30
calendar days of your original order arriving.
2. All items must be unwashed & unused with all original
tags attached.
3.
Sorry, but anything that is
personalized is not returnable (monogrammed
items, stationery items, etc...).
4. Original
shipping and handling charges are always non-refundable.
5.
EXCHANGES:
If you want to exchange your item, requirements 1-4 as listed above
also apply. The only extra requirement is that you will have to
pay for re-shipment of the new item you want.
6. Note, that some items such
as final close out items, sale items, and exclusive
items are noted on our website as non-returnable
at the time of purchase. These items cannot be returned
with all sales final.
Contact TigerAngel Gifts prior to returning your package
to ensure it is returnable.
If the items do not meet our above requirements
(for returns and exchanges), we reserve the right to decline a
refund and/or exchange. We do not expect this to happen, but in the
event the return policy requirements are not met, we will contact
the customer and inform that a refund/exchange is declined. Customer
can choose to keep the item(s), but will have to pay shipping
expenses from TigerAngel back to customer's address. To avoid this,
please inspect your item(s), and receipt to ensure such items are
returnable.
Return Instructions
Send Your Return Items To:
TigerAngel
Gifts
Attn: Returns
PO Box 2174
Winterville, NC 28590
Please include your original invoice, along with
reason for returning in your return box.
You will receive an email notification once your credit
has been applied. Please allow at least 5 business days
from the time of notification for your credit to appear
on your credit card statement.
How Should I Ship My Package Back?
We strongly suggest that you use a shipping service that
offers a tracking number.
In the event that you want to check on your return,
having a tracking number will allow you to know exactly
where your return package is during its journey back
home. One choice is UPS. You can find a UPS drop
off or service center by clicking this link. Feel
free to send it the cheapest way, but please be aware of any risks
involved. Shipping insurance is an inexpensive way to ensure you
will get your money in the rare (but possible) event your
package is lost in the mail. If this does happen, TigerAngel
Gifts is not responsible for refunding the money of any lost
items. Having insurance will also guarantee your protection,
should your item be damaged while in the mail.
How
Will I Know That My Return Package has been Credited?
As soon as we receive your return package and
credit your account, you will receive an email
notification including your original order number and
the amount of the credit. Your credit will appear
on your bank statement in time for your next statement
(generally between 2-5 business days, depending on your
bank).
Questions?
Happy to help! Email
returns@tigerangelgifts.com
& reference your original order number. Please allow
up to 24 hours for a response.
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